Refunds

What exactly you're buying

You're buying the publication of a seal: that the text and its nonce become public and verifiable by anyone against the registry. Delivery is immediate and automatic.

Before charging you we warn you, on the confirmation screen itself, that revealing is irreversible and public. By continuing you agree that delivery begins immediately and that, consequently, you lose the right of withdrawal over that digital content. It is a waiver European law permits precisely in this prediction, and without it we could not deliver instantly.

What exactly a waiver buys

You buy a dated entry: that it is on record today that one of your predictions will publish on its date and that you can no longer stop it. That entry is made on the spot. Publication arrives on whatever date you fixed at sealing time.

This is why it costs less. You are not prepaying an identical product: you are paying for one worth less to you, because you give up deciding with an outcome in front of you.

You have fourteen days to withdraw, at full refund and with no reasons asked. That window always shuts before your settlement date, because no waiver is accepted over a date under fifteen days out. Withdrawal after the fact is impossible by arithmetic, not by policy.

After that window we do not refund a waiver. What you bought was delivered on day one, and its whole value consists in not being retractable.

When we refund

No argument, in these predictions. Write to us and we'll sort it out.

• We charged and it wasn't revealed. If the payment went through and your prediction is still sealed, that's our failure. Full refund.
• Duplicate charge. If you were charged twice for the same reveal, we refund the excess.
• A charge you don't recognise. If someone used your payment method without permission, we refund and block the account involved.
• The service failed seriously and prevented you from getting what you paid for.

When we can't

Once revealed, the prediction is public and verifiable, and third parties may have archived its inclusion proof. Withdrawing it would break those proofs, which is precisely what the product exists to prevent. That's why we don't refund a correctly delivered reveal because you later regret what it said.

Nor do we refund based on the outcome: the certificate certifies when you said something, not that you were right. A prediction not coming true is not a defect of the product.

We also do not refund if a source you named stops publishing its figure between your commitment and its date. This registry does not arbitrate outcomes and arbitration is not what you bought. You bought publication, and publication happens anyway, with a source's last known state in plain sight.

How to request it

Write to soporte@cassandraregistry.com with your sealer name and the seal or payment identifier. We reply within five business days.

The charge is processed by Dodo Payments as legal seller, so the refund returns via the same payment method and may take a few extra business days to appear on your statement, depending on your bank.

If you think there's an error, write to us before opening a dispute with your bank. It's almost always faster, and a dispute freezes the prediction while it's resolved.