Contact
One mailbox, answered by a person. There's no switchboard and no form that goes missing.
Write to us
We reply within five business days. So the answer is useful first time, include your sealer name and, if it's about a specific seal, its identifier.
Before writing, in case it saves you the trip
- Paid and it wasn't revealed? Wait a few minutes and reload your archive: delivery completes on its own even if you close the browser. If it's still the same, write to us and we'll fix it. Don't pay again.
- Want to withdraw something you revealed? It isn't possible, and in privacy we explain why in detail.
- Lost your password? Write to us from the email associated with your account. If you never gave us one, we can't verify the account is yours and we won't be able to return it.
- Want to check the registry yourself? You don't need our permission or our word for it: it audits in full from your browser.
About charges and invoices
The legal seller of each purchase is Dodo Payments, acting as Merchant of Record. That's the name you'll see on your bank statement and who issues your invoice. For questions about the charge you can still write to us and we'll handle it.